They were great. Brought my 17 yo daughter in to get her a second set of ear piercings. We did a walk in and only waited about :10. The piercer was super professional . He took the time to align the holes along the natural lines of the ear and had both of us approve. He talked us through every step. We waited for several minutes while we waited for the tools to sterilize. He would start until she was completely comfortable. Cleanliness was a huge priority. We watched someone clean the lobby area while we waited. The piercer wore a mask and went through several pairs of gloves. All of the tools were sterilized or came out of a sterile packing material. He wiped down the chair and tables with alcohol while he was explaining the after care. Everyone that we experienced was more than friendly and everyone said hi and thanked us for coming in. Highly recommend Irish Ink!